Refund policy

Returns
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you an exchange.

We do not refund for change of mind but provide a credit note.

To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We also do not accept exchanges that are intimate or sanitary goods and sale items

To complete your exchange or credit note, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where no exchanges or credit notes are given (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 14 days after delivery

Refunds if items are faulty (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Sale items (if applicable)
Only regular priced items may be exchanged, unfortunately sale items cannot be exchanged.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item or different items, send us an email at info@milanthelabel.com.au and send your item to: PO BOX 3012 Wetherill Park New South Wales AU 2164.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a exchange to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: PO BOX 3012 Wetherill Park New South Wales AU 2164

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.